Privacy Policy

Last updated Jun 25, 2024

This Privacy Policy (“Policy”) describes how dYdX Trading Inc. and its affiliates (“dYdX”, “we”, “us” or “our”) may collect, process, use, safeguard and disclose personal information, and your rights choices regarding this information. For the purposes of this Policy, “personal information” is any information related to an identified or identifiable individual.
Please note that we may change this Policy from time to time. We encourage you to review this Policy periodically.
Please read this Policy carefully. You can contact us with questions using the details in the “Contact Us” section of this Policy.

Applicability of This Policy

This Policy applies to personal information collected in connection with the Services (in each case, as defined in the Terms of Use). If you do not agree with the terms of this Policy, do not access or use the Services, or any other aspect of our business.

What We Collect

When you interact with the Services, we may collect personal information about you from different sources listed below.

Personal information you provide to us

  • Contact Information, such as your name, email address, physical address and country information.
  • Financial Information, such as your Ethereum network address, cryptocurrency wallet information, transaction history, trading data and associated fees paid.
  • Transaction Information, such as information about the transactions you make on the Services, such as the type of transaction, transaction amount, and timestamp.
  • Correspondence, such as your feedback, questionnaire and other survey responses, and information you provide to our support teams, including via our help chat or social media messaging channels.

Personal information collected via automated means

  • Online Identifiers, such as username, geo-location or tracking details, browser fingerprint, operating system, browser name and version, and IP addresses.
  • Usage and Diagnostics Data, such as conversion events, user preferences, crash logs, device information and other data collected via cookies and similar technologies.
  • Information from cookies and other tracking technologies. We, and third parties we authorize, may use cookies, web beacons, and similar technologies to record your preferences, track the use of the Services, including our mobile applications, and collect information about the use of the Services, as well with other information we collect about you. You may choose to set your web browser to refuse cookies, or to alert you when cookies are being sent. If you do so, please note that some parts of the Services may not function properly.

Personal information we receive from third parties

Information We Receive from Third Parties. Sometimes, we receive personal information about you from other sources as required or permitted by applicable law, including public databases. We may combine the information collected from these sources with the information we get from the Services in order to comply with our legal obligations and limit the use of the Services in connection with fraudulent or other illicit activities.

How We Use Information

  • Providing Services and Features. We may use the personal information we collect to provide, maintain, and improve the Services, including as we described in the Terms of Use. In particular we will use your personal information to perform our contractual obligation towards you to allow you to browse and use the Services. This includes using information to:
    • operate, maintain, customize, measure, and improve the Services, and manage our business;
    • create and update user accounts;
    • process transactions; and
    • send information, including confirmations, notices, updates, security alerts, and support and administrative messages.
  • Safety and Security. It is in our legitimate business interest to use your personal information to help maintain the safety, security, and integrity of you and the Services, including to:
    • protect, investigate, and deter against fraudulent, unauthorized, or illegal activity;
    • monitor and verify identity or service access, combat spam, malware or security risks;
    • perform internal operations necessary to provide the Services, including to troubleshoot software bugs and operational problems;
    • enforce our agreements with third parties, and address violations of our Terms of Use or agreements for other products or services; and
    • comply with applicable security laws and regulations.
  • Customer Support. If you reach out to us for support, it is in our legitimate business interest touse your personal information to provide customer support, including to:
    • direct questions to the appropriate customer support person;
    • investigate and address user concerns; and
    • monitor and improve our customer support responses and processes.

Security

We maintain administrative, technical and physical safeguards designed to protect the personal information we maintain against unauthorized access, use, disclosure, alteration or destruction in line with applicable data protection and privacy laws and we require our third-party service providers to implement appropriate safeguards.

No system can be completely secure. Therefore, although we take steps to secure you information, we cannot guarantee that your information, searches or other communication will always remain secure. You are responsible for all activity on the Services relating to any of your Ethereum network addresses or cryptocurrency wallets.

Notice to California Residents (“CCPA Notice”)

We are required by the California Consumer Privacy Act of 2018 (“CCPA”) to provide this CCPA Notice to California residents to explain how we collect, use and share their personal information, and the rights and choices we offer California residents regarding our handling of their personal information.
CCPA Scope and Exclusions
This CCPA Notice, including the description of our Privacy Practices and your Privacy Rights, apply only to California residents whose interactions with us are limited to:

  • visiting our consumer websites; and
  • signing up for email alerts.

This CCPA Notice does not apply to the personal information we collect, use or disclose about:

  • individuals who provide information to us to initiate or complete the process of trading on our platform, which are subject to the notice set forth in the “Additional Disclosure” section of this Policy; or
  • representatives of businesses that seek to obtain our products or Services, or to provide products or services to us.

Contact Us

dYdX is the entity responsible for the processing of your personal information. Please contact us if you have any questions about this Policy or if you are seeking to exercise any of your statutory rights. We will respond within a reasonable time frame. You may contact us at privacy@dydx.exchange or at our mailing address below:

Privacy Officer
dYdX Trading Inc.
44 Montgomery Street, Suite 2310
San Francisco, California 94104